So I don’t really know where to begin this post. I guess I should start by saying that this isn’t a review, and it isn’t about a promotion of any kind. It’s more of an angry rant, or I guess a “buyer beware” story for all nail polish lovers. I usually try to stay out of these kinds of things (so stressful!), but in this case I feel that I have promoted Bondi New York on my blog enough that I need to let my readers know why I can no longer recommend them in good faith.
So I first posted about Bondi New York in August, when the previews for the September box came out. And like so many others, I was ecstatic about the gorgeous colors! Everyone seemed to love the Bondi formula, and their customer service couldn’t be beat. I signed up for a 3 month subscription, and recommended them to several of my friends.
I guess the first sign of trouble was when Bondi sent out an email on September 18th, informing subscribers that the September boxes would not be shipped out due to a problem with the manufacturer screwing up the formula. Subscribers would be compensated, and anyone requesting a refund would receive one. The response he got was mostly positive. Most people were impressed with his honesty, his communication with customers, and were satisfied with the vouchers he gave out as compensation. I was also very happy with the way it was handled, and continued singing praises about their customer service and recommending Bondi to my friends. There were some customers who were upset with the delay and wanted a refund, and posted on Bondi’s Facebook wall about it. I’m not entirely sure about the details (the posts were deleted very quickly), but it seems that the CEO (Richard) refused to give a refund to one customer who purchased a 3 month subscription, and she issued a chargeback with her credit card. Richard then threatened to turn her over to a collection agency, which pissed off a bunch of his customers.
One person who was very angry was Shawna, the blogger behind PolishJinx. He sent her a very unprofessional (and totally uncalled for) message on Facebook, stating that he had called her employer and will pursue legal action against her.
That’s beyond extreme, and he really had no right to do it. But despite all of this drama, I still remained loyal to Bondi. I figured that even if I wasn’t a fan of the CEO’s eccentric behavior, I was subscribing because I wanted nail polish. At the end of the day, if the nail polish had a good formula, I would be a satisfied customer.
So when I got a shipping confirmation email on October 18th, I was excited! I couldn’t wait to get my September beauty gift and my boxes. As the days went by, the tracking information never updated. Other people were also concerned and went on Facebook and various beauty forums to ask about why the tracking hasn’t moved at all. Richard placed all the blame on USPS, insisting that the boxes had been shipped but were not scanned and is going to investigate why. At this point, I was honestly pretty skeptical that the boxes had been shipped at all because what are the chances that USPS would fail to scan all of them?
Then, on October 23rd, PolishJinx posted about Richard’s previous business ventures and how they have many complaints online. One complaint in particular set off huge alarm bells with me, because it was from a web designer who supposedly never got paid for a website he made for Richard. Now I know Yelp isn’t the most reliable place and there is no proof that this guy didn’t get paid or that he’s even an actual web designer. But as a designer, I’m aware that there is zero benefit in making up a story like this. We all want the companies that we work for to do well, because it reflects well on us! If I create websites for companies that fail quickly, what does that say about me as a designer? So there’s no legitimate reason this guy would be making up a story like this. I also know (sadly from experience), that stories like this happen all the time. Almost every designer I know has had at least one client skip out on the bill. And it’s a huge pain in the butt (and very expensive) to get your lawyer to hunt them down. So I feel for this guy.
By this point, Bondi had disabled comments on their Facebook page and had been actively deleting comments and blocking people. Simple (and perfectly legitimate) questions like “Why hasn’t the tracking updated?” and “Have you actually shipped the boxes out yet?” were being ignored and then deleted. Richard promised an update on the shipping and didn’t come through. The lack of communication was starting to feel ominous, and a lot of people requested refunds, including yours truly (on October 26th).
Finally, he posted a picture of one of the Fall/Winter colors in a Bondi swap group on Facebook. Personally, I think this photo is completely meaningless. If he really had all the polish in stock, I think he would have sent a picture of several bottles, not just one. And once again, his post is completely uncalled for. I don’t know why he feels the need to keep insulting PolishJinx. He needs to get over it, and focus on actually mailing out boxes instead of badmouthing a blogger.
Basically, I’m out. I’m tired of Richard’s excuses, I’m tired of his immature and unprofessional way of handling things, and I’m tired of waiting for a product that I paid for 2 months ago. At this point, I don’t think he has the polish from the manufacturer (he would be posting pictures to calm everyone!). I’m almost 100% sure that he hasn’t mailed the boxes (there’s no way USPS didn’t update for a whole week), and I’m frustrated with his blame game. I’m also unimpressed that he’s doing all of his “updates” on social media that isn’t accessible to everyone. Also, what’s up with this voucher just for the closed swap group? It’s like paying your fans to continue being fans. Pathetic, much?
I feel bad for all the subscribers who aren’t on Facebook, because I’m sure they’re just waiting and waiting, unaware that they probably won’t receive anything until November. How hard is it to just email everyone and apologize? For the record, my shipping status today is still nothing.
For those of you who are sticking with Bondi, I wish you the best of luck! I hope you get all your boxes soon and that all the colors are completely fabulous. Please post swatches so I can stare at them and be very envious and maybe regret my decision to cancel 🙂
Sorry for this very lengthy and very negative post, I just want people to be aware of what they’re getting into! I’m not saying don’t subscribe to Bondi, I’m just saying that it’s best to be an informed buyer.
As always, all views in this post are the opinion of the author. I do not represent Bondi New York in any way, and all content provided in this post is for informational purposes only. The owner of this blog makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site.